Assessment Task 2 Instructions Carefully read the following: Native Bush Spices Australia is based..

Assessment Task 2 Instructions

Carefully read the following:

Native Bush Spices Australia is based in Coffs Harbour, NSW.

The business was established in 2010 to cater for a demand for Australian native food products. The company has organic certification.

The company manufactures and retails a range of organic, Australian native foods including:

● Native herbs and spices

● Native herbal teas

● Native fruit jams and conserves.

Currently the business is selling its products through a number of small supermarkets and health stores throughout Australia. The company also has a very basic website that includes four pages: home, about us, products and contact details.

The company’s overall business objectives for the next three years are to increase sales and create brand awareness, develop a broader product range, as well as expand into overseas markets, most likely Hong Kong, Japan and Singapore.

The company’s target customers are those that enjoy gourmet foods. The age range of Australian consumers buying products is between 35 and 65. Most consumers are health conscious, care about protecting the environment and have an average annual income of $80,000.

The company currently employs the following staff in its head office: CEO, Operations Manager, Marketing Coordinator, Customer Service Officer and two administration staff. Ten staff are employed in the factory making and distributing the products. To date the company has been utilizing a basic website, and it has been decided to replace it completely.

As the Project Officer, you have been asked by the Operations Manager to coordinate a project to develop a new website. As the new website is seen as a critical part of the company’s expansion strategy, the CEO has stressed the importance of project quality and has tasked you to manage quality within this project through determining quality requirements and then implementing quality processes.

The CEO has advised of a strict budget of $11,000 for this project, with no variances allowable. The budget is based on estimated costs.

A key aim is that customers are attracted to the web site and find it easy to use.

Timing is also an issue, as the web site should be ready by October to be ready for the Christmas season: assume that it is currently June.

The company has established procedures for project management, and these are documented in the Project Management Policy and Procedures.

Complete the following activities:

1. Determine quality requirements

Review Native Bush Spices Australia Project Management Policy and Procedures, as well as the case study information.

Based on the information provided, and your knowledge of required quality objectives and standards, you are required to develop a short briefing report for the CEO. Your briefing report should give an outline of the project and your recommendations regarding quality objectives for the projects. You should identify at least 10 relevant quality standards for this project.

Use the Briefing Report Template to develop your report.

2. Send an email to the CEO (your assessor)

The text of the email should be in grammatically correct English, written in an appropriate (polite, business-like) style. It should introduce and summarize the contents of the attachment, and ask for their input.

Attach your briefing report to the email.

The CEO (your assessor) will respond to you with feedback, which you will be expected to incorporate into the project quality management plan you develop as per the next activity.

3. Determine quality requirements

Develop a draft project quality management plan using the Project Quality Management Plan Template. Use the internet to research project quality plans that could be appropriate for the case study scenario. You should also use the information in your briefing report and the feedback from your assessor to inform the plan.

The Quality Management Plan you develop for your project should, as a minimum, include:

 Purpose of the quality management plan

 Quality objectives

 Quality standards

 Quality metrics

 Quality assurance and control mechanisms

 Quality roles and responsibilities

 Quality methods, techniques and tools to resolve quality issues

 Plan for reporting quality control and assurance problems to ensure quality issues are resolved.

Print out a copy of this document to take to the project team meeting with you.

4. Send an email to the CEO (your assessor).

The text of the email should be in grammatically correct English, written in an appropriate (polite, business-like) style. It should introduce and summarize the contents of the attachment, and ask for a meeting to discuss it with the Project Team.

Attach your draft quality management plan to the email.

5. Meet with the project team

Participate in a meeting with the project team to discuss and negotiate the Project Quality Management Plan.

Explain all of the information in the Project Quality Management Plan, providing a clear

rationale for each aspect of the to gain support for it from the team members.

During the meeting, you will need to demonstrate effective communication skills

including:

 Asking questions to identify required information

 Using non-verbal communication to assist with understanding

 Responding to questions as required

 Using active listening techniques to confirm information

Take notes at the meeting, as you will be required to use to include the input from team

members.

6. Finalize project quality management plan

Based on your discussion with the project team, finalize your project quality management plan, using any feedback you received during the meeting. Ensure that all of the agreed quality requirements are included in your Project Management Plan.

7. Maintain a quality management system

As set out in the organization’s Project Management Policy and Procedures, you are required to maintain a quality management system to ensure that quality processes are maintained.

Set up a Folder and filing system so that all the project data can be stored.

8. Take a screen shot of your folder and files.

Ensure that you have an overall folder for your work, as well as sub folders if necessary. All of the documents that you have submitted for this assessment task should be correctly named and filed. Folders must be logical and well-organized, and you will be assessed on this.

The screen shot should show all the folders and documents.

9. Send an email to the CEO (your assessor)