What are the key points in the case where the problem was addressed or resolved?

The text provides a detailed case of someone reacting to an illusion in a violent manner. What are the exact features of an illusion and how is this different from a hallucination? What are the key points in the case where the problem was addressed or resolved? Provide an example of your own (fictional or actual experience) that describes how an illusion lead to an inappropriate (not necessarily violent) response.

Text Book: James, R. and Gilliland, B. Crisis Intervention Strategies. 8th ed, ISBN: 9781337129886

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