How would you apply the ten steps to resolving an interest-based conflict (Quantum Leadership, pp. 250-253) to address this problem?

A new healthcare manager put some changes into place that would facilitate staff involvement in decisions related to patient care. One of these changes included transitioning to staff self-scheduling, with a few rules that the staff helped develop. One of the rules included that the more senior staff members would have first choice in their schedule. This new schedule process was well received until the holiday schedule started to be created. Negotiation and the importance of supporting each other to ensure everyone had some time with their family over the holidays was not prioritized, unlike in years past. A staff divide developed between the senior and less senior staff members. Senior members would give the less senior members the silent treatment and became noticeably less available to help the less senior members throughout their shifts. The conflict resulted in one staff member leaving work in tears and several others desiring to change floors or leave the hospital completely.

In your submission, respond to the following: Summarize the key problem outlined in the case study. How would you apply the ten steps to resolving an interest-based conflict (Quantum Leadership, pp. 250-253) to address this problem?

IHP 505 Case Study Guidelines and Rubric Overview: Critical thinking is a habit of mind characterized by the comprehensive exploration of issues, ideas, artifacts, and events before accepting or formulating an opinion or conclusion. Case studies are meant to connect real-world scenarios with theoretical teachings. You are expected to test assumptions and find creative ways to consider all the facets contributing to analysis of the case. Prompt: Use the case study provided in each prompt to respond to the required questions. In your submission, consider your own and others’ assumptions and the relevant contexts, and provide a conclusion that reflects your informed evaluation.

Rubric Guidelines for Submission: Each case study must be submitted as a 2- to 3-page Microsoft Word document with double spacing, 12-point Times New Roman font, one-inch margins, and at least three sources cited in APA format. Critical Elements Proficient (100%) Needs Improvement (75%) Not Evident (0%) Value

Explanation of Issues

Issue/problem to be considered is stated clearly and described comprehensively, delivering all relevant information necessary for full understanding

Issue/problem to be considered is stated, but description leaves some terms undefined, ambiguities unexplored, boundaries undetermined, and/or backgrounds unknown

Issue/problem is not stated 15

Evidence Information is taken from the case with enough interpretation/evaluation to develop a comprehensive analysis or synthesis

Information is taken from the case with some interpretation/evaluation, but not enough to develop a coherent analysis or synthesis

Information is not taken from the case with enough interpretation/evaluation to develop a comprehensive analysis or synthesis

25

Influence of Context and Assumptions

Thoroughly (systematically and methodically) analyzes own (if applicable) and others’ assumptions and carefully evaluates the relevance of contexts when presenting a position

Identifies own and others’ assumptions and several relevant contexts when presenting a position

Does not identify own and others’ assumptions or relevant contexts when presenting a position

25

Conclusions Conclusions and related outcomes (consequences and implications) are logical and reflect an informed evaluation

Conclusion is logically tied to a range of information

Does not provide a conclusion 25

Articulation of Response

Submission has no major errors related to citations, grammar, spelling, syntax, or organization

Submission has major errors related to citations, grammar, spelling, syntax, or organization that negatively impact readability and articulation of main ideas

Submission has critical errors related to citations, grammar, spelling, syntax, or organization that prevent understanding of ideas

10

Total 100%